: Most-Cited Full-Text Articles http://jht.sagepub.com/ Most-cited rankings are recalculated at the beginning of the month and are based on citations to articles on this journal site from articles in other HighWire-hosted journals. 2009-11-08 <![CDATA[The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions]]> http://jht.sagepub.com/cgi/content/short/24/2/136?rss=1&ssource=mfc May 1, 2000; 24:136-162
Article]]> Haemoon Oh 2000-05-01 10.1177/109634800002400202 SAGE Publications <![CDATA[An Examination of Factors Affecting Service Recovery in a Restaurant Setting]]> http://jht.sagepub.com/cgi/content/short/23/3/284?rss=1&ssource=mfc Aug 1, 1999; 23:284-298
Article]]> Anna S. Mattila 1999-08-01 10.1177/109634809902300304 SAGE Publications <![CDATA[Environmental Uncertainty within the Hospitality Industry: Exploring the Measure of Dynamism and Complexity between Restaurant Segments]]> http://jht.sagepub.com/cgi/content/short/25/4/386?rss=1&ssource=mfc Nov 1, 2001; 25:386-398
Article]]> Robert Harrington 2001-11-01 10.1177/109634800102500403 SAGE Publications <![CDATA[A Content Analysis of Subject Areas and Research Methods Used in Five Hospitality Management Journals]]> http://jht.sagepub.com/cgi/content/short/23/1/53?rss=1&ssource=mfc Feb 1, 1999; 23:53-70
Article]]> Seyhmus Baloglu, Lisa Marie Assante 1999-02-01 10.1177/109634809902300105 SAGE Publications <![CDATA[Effects of Relationship Marketing on Repeat Purchase and Word of Mouth]]> http://jht.sagepub.com/cgi/content/short/25/3/272?rss=1&ssource=mfc Aug 1, 2001; 25:272-288
Article]]> Woo Gon Kim, Jin Soo Han, Euehun Lee 2001-08-01 10.1177/109634800102500303 SAGE Publications <![CDATA[Forming Service Relationships with Hotel Business Travelers: The Critical Attributes to Improve Retention]]> http://jht.sagepub.com/cgi/content/short/24/4/491?rss=1&ssource=mfc Nov 1, 2000; 24:491-513
Article]]> Laurel Scanlan, Janelle McPhail 2000-11-01 10.1177/109634800002400405 SAGE Publications <![CDATA[The Eye of the Beholder: Hotel Company CEO Perceptions of Threats and Opportunities]]> http://jht.sagepub.com/cgi/content/short/23/4/354?rss=1&ssource=mfc Nov 1, 1999; 23:354-370
Article]]> Tony Simons, Karthik Namasivayam 1999-11-01 10.1177/109634809902300402 SAGE Publications <![CDATA[Using the Internet as a Pleasure Travel Planning Tool: an Examination of the Sociodemographic and Behavioral Characteristics Among Internet Users and Nonusers]]> http://jht.sagepub.com/cgi/content/short/22/3/303?rss=1&ssource=mfc Jan 1, 1998; 22:303-317
Article]]> Mark A. Bonn, H. Leslie Furr, Alex M. Susskind 1998-01-01 10.1177/109634809802200307 SAGE Publications <![CDATA[Hedonic Scales Used in a Logit Model To Explore Casino Game Choice]]> http://jht.sagepub.com/cgi/content/short/22/2/129?rss=1&ssource=mfc Jan 1, 1998; 22:129-141
Article]]> Karl Titz, Judy L. Miller, David M. Andrus 1998-01-01 10.1177/109634809802200202 SAGE Publications <![CDATA[Predictors of Relationship Quality and Relationship Outcomes in Luxury Restaurants]]> http://jht.sagepub.com/cgi/content/short/30/2/143?rss=1&ssource=mfc May 1, 2006; 30:143-169
Article]]> Woo Gon Kim, Yong-Ki Lee, Young-Jin Yoo 2006-05-01 10.1177/1096348005285086 SAGE Publications <![CDATA[The Effects of Image Congruence on Customers' Brand Loyalty in the Upper Middle-Class Hotel Industry]]> http://jht.sagepub.com/cgi/content/short/29/4/448?rss=1&ssource=mfc Nov 1, 2005; 29:448-467
Article]]> Ki-Joon Back 2005-11-01 10.1177/1096348005276497 SAGE Publications <![CDATA[Hotel Branding Strategy: Its Relationship to Guest Satisfaction and Room Revenue]]> http://jht.sagepub.com/cgi/content/short/28/2/156?rss=1&ssource=mfc May 1, 2004; 28:156-165
Article]]> John W. O''Neill, Anna S. Mattila 2004-05-01 10.1177/1096348004264081 SAGE Publications <![CDATA[The Role of Emotional Commitment in Relationship Marketing: An Empirical Investigation of a Loyalty Model for Casinos]]> http://jht.sagepub.com/cgi/content/short/27/4/470?rss=1&ssource=mfc Nov 1, 2003; 27:470-489
Article]]> Jun Jian Sui, Seyhmus Baloglu 2003-11-01 10.1177/10963480030274006 SAGE Publications <![CDATA[Successful Factors For A Travel Web Site: Perceptions Of On-Line Purchasers In Hong Kong]]> http://jht.sagepub.com/cgi/content/short/27/1/118?rss=1&ssource=mfc Feb 1, 2003; 27:118-124
Article]]> Rob Law, James Wong 2003-02-01 10.1177/1096348002238884 SAGE Publications <![CDATA[The Relationship between Restaurant Service Quality and Consumer Loyalty among the Elderly]]> http://jht.sagepub.com/cgi/content/short/25/3/320?rss=1&ssource=mfc Aug 1, 2001; 25:320-326
Article]]> Yao-Yi Fu, Sara C. Parks 2001-08-01 10.1177/109634800102500306 SAGE Publications <![CDATA[The Bottom Line Impact of Organizational Responses to Customer Complaints]]> http://jht.sagepub.com/cgi/content/short/24/4/473?rss=1&ssource=mfc Nov 1, 2000; 24:473-490
Article]]> Moshe Davidow 2000-11-01 10.1177/109634800002400404 SAGE Publications <![CDATA[Investing in Interactional Justice: A Study of the Fair Process Effect within a Hospitality Failure Context]]> http://jht.sagepub.com/cgi/content/short/24/4/448?rss=1&ssource=mfc Nov 1, 2000; 24:448-472
Article]]> Therese A. Collie, Beverley Sparks, Graham Bradley 2000-11-01 10.1177/109634800002400403 SAGE Publications <![CDATA[The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes]]> http://jht.sagepub.com/cgi/content/short/24/4/423?rss=1&ssource=mfc Nov 1, 2000; 24:423-447
Article]]> Michael A. McCollough 2000-11-01 10.1177/109634800002400402 SAGE Publications <![CDATA[The Impact of Culture and Gender on Customer Evaluations of Service Encounters]]> http://jht.sagepub.com/cgi/content/short/24/2/263?rss=1&ssource=mfc May 1, 2000; 24:263-273
Article]]> Anna S. Mattila 2000-05-01 10.1177/109634800002400209 SAGE Publications <![CDATA[The Effect of Environmental Perceptions on Behavioral Intentions Through Emotions: The Case of Upscale Restaurants]]> http://jht.sagepub.com/cgi/content/short/31/1/56?rss=1&ssource=mfc Feb 1, 2007; 31:56-72
Article]]> Kisang Ryu, SooCheong Shawn Jang 2007-02-01 10.1177/1096348006295506 SAGE Publications <![CDATA[The Confusing Side of Yield Management: Myths, Errors, and Misconceptions]]> http://jht.sagepub.com/cgi/content/short/22/4/413?rss=1&ssource=mfc Jan 1, 1998; 22:413-430
Article]]> Zvi Schwartz 1998-01-01 10.1177/109634809802200406 SAGE Publications <![CDATA[A Rough Set Approach To Hotel Expenditure Decision Rules Induction]]> http://jht.sagepub.com/cgi/content/short/22/4/359?rss=1&ssource=mfc Jan 1, 1998; 22:359-375
Article]]> Rob Law, Norman Au 1998-01-01 10.1177/109634809802200403 SAGE Publications <![CDATA[Analyzing Household Food Expenditure Patterns On Trips and Vacations: a Tobit Model]]> http://jht.sagepub.com/cgi/content/short/22/4/338?rss=1&ssource=mfc Jan 1, 1998; 22:338-358
Article]]> Liping A. Cai 1998-01-01 10.1177/109634809802200402 SAGE Publications <![CDATA[Impacts of Riverboat Gaming On Community Quality]]> http://jht.sagepub.com/cgi/content/short/22/4/323?rss=1&ssource=mfc Jan 1, 1998; 22:323-337
Article]]> Cathy H. C. Hsu 1998-01-01 10.1177/109634809802200401 SAGE Publications <![CDATA[Positioning and Price: Merging Theory, Strategy, and Tactics]]> http://jht.sagepub.com/cgi/content/short/15/2/31?rss=1&ssource=mfc Jan 1, 1992; 15:31-39
Article]]> Margaret Shaw 1992-01-01 10.1177/109634809201500205 SAGE Publications <![CDATA[Importance of Hotel Website Dimensions and Attributes: Perceptions of Online Browsers and Online Purchasers]]> http://jht.sagepub.com/cgi/content/short/30/3/295?rss=1&ssource=mfc Aug 1, 2006; 30:295-312
Article]]> Rob Law, Cathy H. C. Hsu 2006-08-01 10.1177/1096348006287161 SAGE Publications <![CDATA[The How and Who of Strategy Making: Models and Appropriateness for Firms in Hospitality and Tourism Industries]]> http://jht.sagepub.com/cgi/content/short/29/3/372?rss=1&ssource=mfc Aug 1, 2005; 29:372-395
Article]]> Robert J. Harrington 2005-08-01 10.1177/1096348005274775 SAGE Publications <![CDATA[An Analysis of Hospitality and Tourism Research: Institutional Contributions]]> http://jht.sagepub.com/cgi/content/short/29/3/356?rss=1&ssource=mfc Aug 1, 2005; 29:356-371
Article]]> Giri Jogaratnam, Ken W. McCleary, Miguela M. Mena, Joanne Jung-Eun Yoo 2005-08-01 10.1177/1096348005276929 SAGE Publications <![CDATA[A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction]]> http://jht.sagepub.com/cgi/content/short/27/4/419?rss=1&ssource=mfc Nov 1, 2003; 27:419-435
Article]]> Ki-Joon Back, Sara C. Parks 2003-11-01 10.1177/10963480030274003 SAGE Publications <![CDATA[The Competitive Market Efficiency of Hotel Brands: An Application of Data Envelopment Analysis]]> http://jht.sagepub.com/cgi/content/short/26/4/332?rss=1&ssource=mfc Nov 1, 2002; 26:332-360
Article]]> James R. Brown, Cliff T. Ragsdale 2002-11-01 10.1177/109634802237483 SAGE Publications <![CDATA[Entrepreneurial Orientation and Environmental Hostility: An Assessment of Small, Independent Restaurant Businesses]]> http://jht.sagepub.com/cgi/content/short/26/3/258?rss=1&ssource=mfc Aug 1, 2002; 26:258-277
Article]]> Giri Jogaratnam 2002-08-01 10.1177/1096348002026003004 SAGE Publications <![CDATA[New Employees' Turnover Intentions and Organizational Commitment in the Hong Kong Hotel Industry]]> http://jht.sagepub.com/cgi/content/short/26/3/217?rss=1&ssource=mfc Aug 1, 2002; 26:217-234
Article]]> Terry Lam, Ada Lo, Jimmy Chan 2002-08-01 10.1177/1096348002026003002 SAGE Publications <![CDATA[Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics, Personality, and Behavioral Factors]]> http://jht.sagepub.com/cgi/content/short/26/2/105?rss=1&ssource=mfc May 1, 2002; 26:105-123
Article]]> David L. Jones, Ken W. McCleary, Lawrence R. Lepisto 2002-05-01 10.1177/1096348002026002002 SAGE Publications <![CDATA[The Effects of Household and Trip Characteristics on Trip Types: A Consumer Behavioral Approach for Segmenting the U.S. Domestic Leisure Travel Market]]> http://jht.sagepub.com/cgi/content/short/25/1/46?rss=1&ssource=mfc Feb 1, 2001; 25:46-68
Article]]> Heidi H. Sung, Alastair M. Morrison, Gong-Soog Hong, Joseph T. O''Leary 2001-02-01 10.1177/109634800102500105 SAGE Publications <![CDATA[Managing the Slot Operations of a Hotel Casino in the Las Vegas Locals' Market]]> http://jht.sagepub.com/cgi/content/short/25/3/289?rss=1&ssource=mfc Aug 1, 2001; 25:289-301
Article]]> Anthony F. Lucas, K. Pearl Brewer 2001-08-01 10.1177/109634800102500304 SAGE Publications <![CDATA[The Expectancy-Disconfirmation Paradigm: A Critique]]> http://jht.sagepub.com/cgi/content/short/25/2/107?rss=1&ssource=mfc May 1, 2001; 25:107-131
Article]]> Atila Yuksel, Fisun Yuksel 2001-05-01 10.1177/109634800102500201 SAGE Publications <![CDATA[The Final Opportunity: The Effectiveness of a Customer Relations Call Center in Recovering Hotel Guests]]> http://jht.sagepub.com/cgi/content/short/24/4/514?rss=1&ssource=mfc Nov 1, 2000; 24:514-525
Article]]> Daniel J. Mount, Anna Mattila 2000-11-01 10.1177/109634800002400406 SAGE Publications <![CDATA[Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes]]> http://jht.sagepub.com/cgi/content/short/24/3/373?rss=1&ssource=mfc Aug 1, 2000; 24:373-397
Article]]> Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer, K. Michele Kacmar 2000-08-01 10.1177/109634800002400305 SAGE Publications <![CDATA[Determinants of Mature Travelers' Motorcoach Tour Satisfaction and Brand Loyalty]]> http://jht.sagepub.com/cgi/content/short/24/2/223?rss=1&ssource=mfc May 1, 2000; 24:223-238
Article]]> Cathy H. C. Hsu 2000-05-01 10.1177/109634800002400206 SAGE Publications <![CDATA[Rate Integrity in Convention Cities]]> http://jht.sagepub.com/cgi/content/short/24/1/20?rss=1&ssource=mfc Feb 1, 2000; 24:20-35
Article]]> Carl A. Boger Jr., Je''Anna Abbott, Li-Chun Lin, Amy Heinemann 2000-02-01 10.1177/109634800002400102 SAGE Publications <![CDATA[Changes in Hotel Guests' Willingness to Pay as the Date of Stay Draws Closer]]> http://jht.sagepub.com/cgi/content/short/24/2/180?rss=1&ssource=mfc May 1, 2000; 24:180-198
Article]]> Zvi Schwartz 2000-05-01 10.1177/109634800002400204 SAGE Publications <![CDATA[Strategic Posture, Environmental Munificence, and Performance: An Empirical Study of Independent Restaurants]]> http://jht.sagepub.com/cgi/content/short/23/2/118?rss=1&ssource=mfc May 1, 1999; 23:118-138
Article]]> Giri Jogaratnam, Eliza C. Tse, Michael D. Olsen 1999-05-01 10.1177/109634809902300202 SAGE Publications <![CDATA[Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions]]> http://jht.sagepub.com/cgi/content/short/31/3/387?rss=1&ssource=mfc Aug 1, 2007; 31:387-409
Article]]> Young Namkung, SooCheong Jang 2007-08-01 10.1177/1096348007299924 SAGE Publications <![CDATA[Propensity To Complain: Effects of Personality and Behavioral Factors]]> http://jht.sagepub.com/cgi/content/short/31/3/358?rss=1&ssource=mfc Aug 1, 2007; 31:358-386
Article]]> Dogan Gursoy, Ken W. McCleary, Lawrence R. Lepsito 2007-08-01 10.1177/1096348007299923 SAGE Publications <![CDATA[Conceptualization and Operationalization of Destination Image]]> http://jht.sagepub.com/cgi/content/short/31/2/194?rss=1&ssource=mfc May 1, 2007; 31:194-223
Article]]> Asli D. A. Tasci, William C. Gartner, S. Tamer Cavusgil 2007-05-01 10.1177/1096348006297290 SAGE Publications <![CDATA[Food-Away-From-Home Expenditure of Senior Households in the United States: A Double-Hurdle Approach]]> http://jht.sagepub.com/cgi/content/short/31/2/147?rss=1&ssource=mfc May 1, 2007; 31:147-167
Article]]> SooCheong (Shawn) Jang, Sunny Ham, Gong-Soog Hong 2007-05-01 10.1177/1096348006297287 SAGE Publications <![CDATA[Accounting for the Joint Effects of the Servicescape and Service Exchange on Consumers' Satisfaction Evaluations]]> http://jht.sagepub.com/cgi/content/short/31/1/3?rss=1&ssource=mfc Feb 1, 2007; 31:3-18
Article]]> Karthik Namasivayam, Anna S. Mattila 2007-02-01 10.1177/1096348006292996 SAGE Publications <![CDATA[A Field Investigation of the Mediating Effects of Perceived Fairness on the Relationship between Perceived Control and Consumer Satisfaction]]> http://jht.sagepub.com/cgi/content/short/30/4/494?rss=1&ssource=mfc Nov 1, 2006; 30:494-506
Article]]> Karthik Namasivayam, Daniel J. Mount 2006-11-01 10.1177/1096348006289970 SAGE Publications <![CDATA[Evaluation of Usability: A Study of Hotel Web Sites in Hong Kong]]> http://jht.sagepub.com/cgi/content/short/30/4/452?rss=1&ssource=mfc Nov 1, 2006; 30:452-473
Article]]> Tom Au Yeung, Rob Law 2006-11-01 10.1177/1096348006290115 SAGE Publications <![CDATA[Customer Satisfaction Measurement Practice in United Kingdom Hotels]]> http://jht.sagepub.com/cgi/content/short/22/4/450?rss=1&ssource=mfc Jan 1, 1998; 22:450-464
Article]]> David Gilbert, Stefan Horsnell 1998-01-01 10.1177/109634809802200408 SAGE Publications