David Cranage and Harish Sujan

Customer Choice: A Preemptive Strategy to Buffer the Effects of Service Failure and Improve Customer Loyalty
Journal of Hospitality & Tourism Research 2004 28: 3-20. [Abstract] [PDF] [References]  

Alex M. Susskind

Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures
Journal of Hospitality & Tourism Research 2004 28: 21-43. [Abstract] [PDF] [References]  

Yvette Reisinger and Felix Mavondo

Modeling Psychographic Profiles: A Study of the U.S. and Australian Student Travel Market
Journal of Hospitality & Tourism Research 2004 28: 44-65. [Abstract] [PDF] [References]  

Dogan Gursoy and Ken W. McCleary

Travelers’ Prior Knowledge and its Impact on their Information Search Behavior
Journal of Hospitality & Tourism Research 2004 28: 66-94. [Abstract] [PDF] [References]  

Hyunjoon Kim and Zheng Gu

Financial Determinants of Corporate Bond Ratings: An Examination of Hotel and Casino Firms
Journal of Hospitality & Tourism Research 2004 28: 95-108. [Abstract] [PDF] [References]  

Patrick Legohérel, Philippe Callot, Karine Gallopel, and Mike Peters

Personality Characteristics, Attitude Toward Risk, and Decisional Orientation of the Small Business Entrepreneur: A Study of Hospitality Managers
Journal of Hospitality & Tourism Research 2004 28: 109-120. [Abstract] [PDF] [References]  

Karthik Namasivayam

Repeated Measures Experimentation in Hospitality Research: A Brief Overview
Journal of Hospitality & Tourism Research 2004 28: 121-129. [Abstract] [PDF] [References]  

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