Joseph M. La Lopa, Bob Woods, and Al Liu

The Job of Department Chair at America's Chrie Member Hospitality and Tourism Programs: The Nature of the Person and the Position
Journal of Hospitality & Tourism Research 2002 26: 87-104. [Abstract] [PDF] [References]  

David L. Jones, Ken W. McCleary, and Lawrence R. Lepisto

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics, Personality, and Behavioral Factors
Journal of Hospitality & Tourism Research 2002 26: 105-123. [Abstract] [PDF] [References]  

Daniel J. Mount and Anna Mattila

Last Chance to Listen: Listening Behaviors and their Effect on Call Center Satisfaction
Journal of Hospitality & Tourism Research 2002 26: 124-137. [Abstract] [PDF] [References]  

Hyunjoon Kim, Zheng Gu, and Anna S. Mattila

Hotel Real Estate Investment Trusts' Risk Features and Beta Determinants
Journal of Hospitality & Tourism Research 2002 26: 138-154. [Abstract] [PDF] [References]  

John D. Keiser

Boards of Directors of the Hospitality and Tourism Industries: An Exploratory Analysis of Composition and Interlocks
Journal of Hospitality & Tourism Research 2002 26: 155-174. [Abstract] [PDF] [References]  

Sherrie Wei and Ady Milman

The Impact of Participation in Activities while on Vacation on Seniors' Psychological Well-Being: A Path Model Application
Journal of Hospitality & Tourism Research 2002 26: 175-185. [Abstract] [PDF] [References]  

Kevin K. F. Wong

Publication in Review
Journal of Hospitality & Tourism Research 2002 26: 186-189. [PDF]  

Research Conferences
Journal of Hospitality & Tourism Research 2002 26: 190-191. [PDF]  

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