Joseph S. Chen

Assessing and Visualizing Tourism Impacts from Urban Residents’ Perspectives
Journal of Hospitality & Tourism Research 2001 25: 235-250. [Abstract] [PDF] [References]  

Jaksa J. Kivelä and Carmen Yiu Ha Chu

Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants
Journal of Hospitality & Tourism Research 2001 25: 251-271. [Abstract] [PDF] [References]  

Woo Gon Kim, Jin Soo Han, and Euehun Lee

Effects of Relationship Marketing on Repeat Purchase and Word of Mouth
Journal of Hospitality & Tourism Research 2001 25: 272-288. [Abstract] [PDF] [References]  

Anthony F. Lucas and K. Pearl Brewer

Managing the Slot Operations of a Hotel Casino in the Las Vegas Locals’ Market
Journal of Hospitality & Tourism Research 2001 25: 289-301. [Abstract] [PDF] [References]  

Albert C. Y. Teo

How Constitutive Legitimation, Sociopolitical Legitimation, and Competition Affected Foundings of Singapore Hotels, 1832 to 1997
Journal of Hospitality & Tourism Research 2001 25: 302-319. [Abstract] [PDF] [References]  

Yao-Yi Fu and Sara C. Parks

The Relationship between Restaurant Service Quality and Consumer Loyalty among the Elderly
Journal of Hospitality & Tourism Research 2001 25: 320-326. [Abstract] [PDF] [References]  

Wesley E. Luckhardt, Jeff Culbertson, and Cheung Sau Wan

Storage Space in Foodservice: Estimation Using a Revised Constant for the Density of Dry Foods
Journal of Hospitality & Tourism Research 2001 25: 337-342. [Abstract] [PDF] [References]  

Vincent C. S. Heung and Choon-Chiang Leong

Conference in Review
Journal of Hospitality & Tourism Research 2001 25: 343-349. [PDF]  

Research Conferences
Journal of Hospitality & Tourism Research 2001 25: 350. [PDF]  

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