Sandra M. Walz and Brian P. Niehoff

Organizational Citizenship Behaviors: Their Relationship to Organizational Effectiveness
Journal of Hospitality & Tourism Research 2000 24: 301-319. [Abstract] [PDF] [References]  

Kimberly J. Harris and Mark A. Bonn

Training Techniques and Tools: Evidence from the Foodservice Industry
Journal of Hospitality & Tourism Research 2000 24: 320-335. [Abstract] [PDF] [References]  

Skip Swerdlow and W. Theodore Cummings

Toward a Better Cross-Cultural Understanding of U.S. and Russian Lodging Employees: A Discriminant Analysis Approach
Journal of Hospitality & Tourism Research 2000 24: 336-349. [Abstract] [PDF] [References]  

John K. L. Ho, Lillian S. Y. Wong, Mohammed Sarwar, and W. S. Lau

An Engineering Research and Development Framework for the Challenges Faced by the Hotel Industry: Hong Kong Case Study
Journal of Hospitality & Tourism Research 2000 24: 350-372. [Abstract] [PDF] [References]  

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer, and K. Michele Kacmar

Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions, Standards for Service, and Service Process Outcomes
Journal of Hospitality & Tourism Research 2000 24: 373-397. [Abstract] [PDF] [References]  

John D. Keiser

Publications in Review
Journal of Hospitality & Tourism Research 2000 24: 398-400. [PDF] [References]  

Ray Pine

Publications in Review
Journal of Hospitality & Tourism Research 2000 24: 400-403. [PDF]  

Larry Dwyer and Sharon Kemp

Conference in Review
Journal of Hospitality & Tourism Research 2000 24: 404-412. [PDF]  

Research Conferences
Journal of Hospitality & Tourism Research 2000 24: 413-414. [PDF]  

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