Cherylynn Becker, Suzanne K. Murrmann, Kent F. Murrmann, and Gordon W. Cheung

A Pancultural Study of Restaurant Service Expectations in the United States and Hong Kong
Journal of Hospitality & Tourism Research 1999 23: 235-255. [Abstract] [PDF] [References]  

Carl A. Boger, Jr., Liping A. Cai, and Li-Chun Lin

Benchmarking: Comparing Discounted Business Rates among Lodging Companies
Journal of Hospitality & Tourism Research 1999 23: 256-267. [Abstract] [PDF] [References]  

Joseph S. Chen and Cathy H. C. Hsu

The Use of Logit Analysis to Enhance Market Segmentation Methodology
Journal of Hospitality & Tourism Research 1999 23: 268-283. [Abstract] [PDF] [References]  

Anna S. Mattila

An Examination of Factors Affecting Service Recovery in a Restaurant Setting
Journal of Hospitality & Tourism Research 1999 23: 284-298. [Abstract] [PDF] [References]  

A. L. "Bart" Bartlett, Jonathan Probber, and Susan Mohammed

The Effect of Team-Building on Team Process and Performance
Journal of Hospitality & Tourism Research 1999 23: 299-311. [Abstract] [PDF] [References]  

Ray Pine

Publications in Review
Journal of Hospitality & Tourism Research 1999 23: 312-315. [PDF]  

William N. Chernish

Publications in Review
Journal of Hospitality & Tourism Research 1999 23: 316-319. [PDF]  

Robert R. Nelson

Conference in Review
Journal of Hospitality & Tourism Research 1999 23: 320-323. [PDF]  

Call for Papers
Journal of Hospitality & Tourism Research 1999 23: 324-329. [PDF]  

Research Conferences
Journal of Hospitality & Tourism Research 1999 23: 330-331. [PDF]  

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