Journal of Hospitality & Tourism Research

 

Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Register here to gain access to SAGE's 500+ Journals Online

Click here to sign up for SAGE Journal Email Alerts today!

Sign In to gain access to subscriptions and/or personal tools.
This Article
Right arrow Full Text (PDF)
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Google Scholar
Right arrow Articles by Kaneto, N.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati  
What's this?
Journal of Hospitality & Tourism Research, Vol. 8, No. 2, 34-45 (1984)
DOI: 10.1177/109634808400800205

Quality Control Activities for Total Management in Japanese Hotels

Noriharu Kaneto

Takasago Kanoko Hotel & Leisure Co., Hamamatsu City - Japan

Many people have been amazed by the present level of economic prosperity in Japan. What is not realized is the fact that Quality Control has been the most significant contributing factor to this rise.

It has been proven advantageous to have a complete understanding of Quality Control activities. This paper explains in a step-by-step fashion the implementation of a QC program, the guidelinesfor the development of QC activities, the procedurefor introducing QC circles to Service Indiistries, and the advantages of utilizing this program in a hotel cotttpany.

An actual QC seminar has been outlined and aids in developing a true understanding of the program.

Key Words: Key Words: Quality Control • Total Quality Control • Quality Control Activities • Quality Circles.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?