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An Analysis of Educational Mismatch and Labor Mobility in the Hospitality Industry

University of Malaga, marchante{at}uma.es

Bienvenido Ortega, PhD

University of Malaga, ortega{at}uma.es

Ricardo Pagán, PhD

University of Malaga, rpr{at}uma.es

The aims of this article are to analyze the determinants of educational mismatch and worker mobility across occupations and firms in the hospitality industry. The educational mismatch is measured comparing the worker's maximum level of attained education and the educational level needed to perform his or her job. A representative survey of 3,314 employees and 302 employers in 181 hotels and 121 restaurants with 8 employees or more was utilized to this end. The econometric analyses suggest that workers can compensate for their shortfall in education with greater amounts of working experience; however, surplus education cannot substitute for tenure and on-the-job training. Likewise, educational mismatch has no impact on labor mobility. However, other factors influence internal and external turnover.

Key Words: educational mismatch • hospitality • labor mobility • logit models

Journal of Hospitality & Tourism Research, Vol. 31, No. 3, 299-320 (2007)
DOI: 10.1177/1096348007299920


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