Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

CiteULike is a free service for managing and discovering scholarly references - click here to get started.

Sign In to gain access to subscriptions and/or personal tools.
Journal of Hospitality & Tourism Research
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Namasivayam, K.
Right arrow Articles by Mount, D. J.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

A Field Investigation of the Mediating Effects of Perceived Fairness on the Relationship between Perceived Control and Consumer Satisfaction

Karthik Namasivayam

The Pennsylvania State University

Daniel J. Mount

The Pennsylvania State University

This article reports the results of a field test of the effects of fairness and control on consumer satisfaction. Employing data collected through customer satisfaction surveys at an internationally reputed brand of hotels, strong support was found for the mediating role of fairness in the relationship between perceptions of control and satisfaction. This finding theoretically extends and reinforces previous research conducted using experimental methodology. The results of this study emphasize the need to take into account both perceived fairness and perceived control in explaining consumer satisfaction. Managerial and theoretical implications are discussed.

Key Words: consumer satisfaction • perceived fairness • perceived control • field study

Journal of Hospitality & Tourism Research, Vol. 30, No. 4, 494-506 (2006)
DOI: 10.1177/1096348006289970
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Journal of Hospitality & Tourism ResearchHome page
J. J. Oubre and D. M. Brown
Stakeholder Service Perspectives: a Triadic Analysis of Service Quality in South Mississippi Fine Dining Restaurants
Journal of Hospitality & Tourism Research, May 1, 2009; 33(2): 193 - 210.
[Abstract] [PDF]