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Journal of Hospitality & Tourism Research, Vol. 29, No. 1, 91-109 (2005)
DOI: 10.1177/1096348004268197

Exploring Students’ Evaluations of Teaching Effectiveness: What Factors are Important?

Dogan Gursoy

W. Terry Umbreit

Washington State University

This study investigated the dimensions of students'evaluations of teaching effectiveness in a school of hospitality business management and examined the interrelations among these dimensions. A rigorous process of statistical testing utilizing exploratory and confirmatory factor analysis resulted in the identification of four dimensions: organization, workload, instruction, and learning. Afterward, a structural model was proposed to examine the relationships among the four factors. The model proposed that students' perceptions of the teacher's organization, workload, and instructional abilities influence their perception of learning. Findings indicated that the three constructs have a significant positive impact on students'perception of learning and explain 78% of the variance in perception of learning.

Key Words: students' evaluations • learning • instructor's organization • workload • instructional abilities


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