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Journal of Hospitality & Tourism Research, Vol. 28, No. 4, 444-462 (2004)
DOI: 10.1177/1096348004267516

Toward a Shortened Measure of Organizational Climate in Tourism and Hospitality

Mark L. Manning

Southern Cross University

Michael C. G. Davidson

University of New Orleans

Rana L. Manning

Southern Cross University

The purpose of this study was to investigate the properties of a shortened, and therefore more conveniently applied, version of the seven dimension Tourism and Hospitality Organizational Climate Scale (THOCS). Responses to the revised instrument, the THOCS-R, from 400 employees of a single, large tourism organization were analyzed. Subscales of the THOCS-R demonstrated levels of reliability ranging from acceptable to high. Confirmatory factor analysis provided support for the notion that the THOCS-R reliably measured four dimensions of the original instrument. Analyses were also conducted to investigate whether the THOCS-R has any explanatory utility in the prediction of other organizational variables. Regression analyses found the four replicated climate dimensions to explain 19.36% of the variation in employee turnover intentions and 20.07% of the variation in employee perceptions of customer satisfaction. It was concluded that the THOCS-R reliably measures four dimensions of organizational climate in tourism employees and is potentially a useful tool to examine the impact of climate on organizational outcomes.

Key Words: organizational climate • tourism • confirmatory factor analysis • scale development


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