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Journal of Hospitality & Tourism Research, Vol. 25, No. 4, 444-461 (2001)
DOI: 10.1177/109634800102500406

The Dimensions of Organizational Climate in Four- and Five-Star Australian Hotels

Michael Davidson

Griffith University, M.Davidson{at}mailbox.gu.edu.au

Mark Manning

Griffith University

Nils Timo

Griffith University

Paul Ryder

James Cook University

This study aimed to determine the dimensions of organizational climate within four- and five-star hotels and to assess whether these dimensions vary significantly across hotels. Jones and James’s climate survey was shortened, modified to incorporate the psychometric improvements of Ryder and Southey, and tailored for specific use within hotels. The survey was administered to 1,401 employees from 14 hotels and provided a high index of reliability ({alpha} = .959). From items representing 35 a priori concepts, principal components analysis identified seven dimensions, which were labeled leader facilitation and support; professional and organizational esprit; conflict and ambiguity; regulations, organization, and pressure; job variety, challenge, and autonomy; job standards; and workgroup cooperation, friendliness, and warmth. Univariate analyses found each of the dimensions to vary significantly across the 14 hotels (p <.00005).

Key Words: organizational climate • hotels • hospitality • tourism • dimensions


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M. L. Manning, M. C. G. Davidson, and R. L. Manning
Toward a Shortened Measure of Organizational Climate in Tourism and Hospitality
Journal of Hospitality & Tourism Research, November 1, 2004; 28(4): 444 - 462.
[Abstract] [PDF]