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An Assessment of the Effectiveness of Simulation as an Instructional System in Foodservice

University of Nevada, Las Vegas, andyf{at}nevada.edu

This study explores the effectiveness of a Foodservice Instructional Simulation Technique (FIST) to educate foodservice managers in the dynamics of a foodservice operation. A FIST is presented that attempts to increase dynamic knowledge by immersing learners in an experiential learning environment created through a simulation model. Following the Interservice Procedures for Instructional Systems Design, an assessment instrument is then created that relies on the classifications within the cognitive domain of Bloom’s Taxonomy of Educational Objectives as a framework for differentiating cognitive abilities. Students of hospitality management (N = 243) are assessed using this instrument. Results indicate that the FIST significantly increased dynamic knowledge in participants of the study. Furthermore, participants who used the FIST showed a negative relationship between maturity—as identified by their age and managerial experience in foodservice—and gains in dynamic knowledge.

Key Words: instructional systems assessment • dynamic knowledge • experiential learning • simulation • foodservice

Journal of Hospitality & Tourism Research, Vol. 25, No. 4, 421-443 (2001)
DOI: 10.1177/109634800102500405


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