This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Stalcup, L. D. Articles by Pearson, T. A. Search for Related Content Social Bookmarking                   What's this?

A Model of the Causes of Management Turnover in Hotels

Georgia Southern University, stalcupl{at}gsaix2.cc.gasou.edu

Thomas A. Pearson

Purdue University, pearsont{at}cfs.purdue.edu

The purpose of this study was to develop and test a comprehensive model of the causes of management turnover in cases where there is a breakdown in the employee-employer relationship. To accomplish this, the research employed three methodological tools not commonly used in hospitality research: triangulation, content analysis of qualitative data, and the use of structured phone interviews as a substitute for a survey. The use of these techniques proved to be invaluable in analyzing the problem. Data were collected through three studies: a qualitative study of industry experts, a survey of 206 hotel general managers, and interviews with 90 hotel managers who had left a position in the previous year. The results strongly support the completeness of the model and give some indications of the relative importance of the various causes.

Key Words: human resources • turnover • hotel management

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?