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Toward a Better Cross-Cultural Understanding of U.S. and Russian Lodging Employees: A Discriminant Analysis Approach

University of Nevada-Las Vegas, skip{at}ccmail.nevada.edu

W. Theodore Cummings

University of Houston, cummings{at}cl.uh.edu

The lodging industry has appeared to be a successful exception to the difficulties that business in Russia has faced since perestroika. In spite of these successes, lodging operations have continued to face human resource challenges that arise out of the cross-cultural differences between Eastern and Western expectations, along with economic and political history. This study looks at differences in attitudes with regard to job satisfaction and organizational commitment between Russian and American lodging employees. Important attitudinal differences and similarities were found, and the Job Description Index (JDI) was confirmed as useful in understanding the differences. These findings imply that programs that work in U.S. organizations may have to be tested and adjusted to determine the extent to which they are transferable into the Russian lodging industry without significant modification.

Key Words: lodging • Russia • job satisfaction • organizational commitment • cross-cultural • discriminant analysis

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