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Journal of Hospitality & Tourism Research, Vol. 23, No. 3, 299-311 (1999)
DOI: 10.1177/109634809902300305

Notes

The Effect of Team-Building on Team Process and Performance

A. L. "Bart" Bartlett

The Pennsylvania State University, bartb{at}psu.edu

Jonathan Probber

The Pennsylvania State University, JProbber{at}psu.edu

Susan Mohammed

The Pennsylvania State University, sxm40{at}psu.edu

This article reports the effects of a team-building intervention on team process and team performance of hospitality student teams, compared to a control group. Effects on process were positive and significant on all criteria. Effects on performance were all positive, though not all differences were significant. Implications for hospitality teams and team-building are discussed.

Key Words: groups • teams • team-building • group process • group performance


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