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Training and its Impact on Organizational Commitment among Lodging Employees

University of Nevada, Las Vegas, roehl{at}ccmail.nevada.edu

Skip Swerdlow

University of Nevada, Las Vegas, skip{at}nevada.edu

Training is one of the key methods managers employ to control hospitality products and services. The purpose of this research was to examine the attitudes U.S. hotel employees have about the training that they have received and to test for a relationship between training and their commitment to the organizations. Other variables that addressed employee satisfaction, such as awareness of rules, morale, and perceived quality of management, were examined to assess if indirect effects occurred between training and organizational commitment. These results demonstrated that persuasive evidence speaks loudly to the necessity of implementing high-quality training programs. Training is consequential to the success of franchise lodging organizations because it has not only a direct positive relationship with morale, perception of supervisor quality, and awareness of rules but also a significant indirect effect on organizational commitment.

Key Words: training • organizational commitment • lodging

Journal of Hospitality & Tourism Research, Vol. 23, No. 2, 176-194 (1999)
DOI: 10.1177/109634809902300205


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