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Commitment and Turnover in Resort Jobs

Purdue University

Self-reported data were analyzed from 300 non-supervisory resort employees to evaluate whether dealing with customers and a bona fide career interest would significantly increase the predictability of organizational commitment and turnover beyond that of resort job satisfaction. Voluntary turnover was tracked fora period of one year. Dealing with customers was significant in its positive correlation to organizational commitment. Resort job satisfaction and a bona fide career interest interacted when regressed on turnover such that those employees who were low on both variables were almost twice as likely to leave their jobs than those who were high on either one or both variables.

Key Words: Keywords: jobsatisfaction • resortjobs • organizational commitment • dealing with customers • turnover • bona fide career interest • identity theory.

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