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Transformational Leadership in the Hospitality Industry

School of Hotel Administration Cornell University

J. Bruce Tracey

School of Hotel Administration Cornell University

In recent years, the hospitality industry has undergone major changes both within the industry and in its operating environment. Researchers have posited that in an environment of change, as described above, a visionary, or leadership style, would be most appropriate. The study, reported here, compared the use of transformational leadership style with the more traditional transactional style, and examined the effects of transformationalleadership on individual and organizational outcomes in a hotel management organization. Results suggest that transforma tional leadership both impacts perceptions of leadership effectiveness and subordi nate satisfaction, and clarifies the direction and mission of the organization.

Key Words: Key Words: transformational • visionary • leadership.

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