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Journal of Hospitality & Tourism Research
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Introduction

Human Resources Management in the 21St Century: Predicting Partnerships for Profit

Florence Berger

Cornell University

Mark D. Fulford

Cornell University

Michelle Krazmien

Cornell University

The authors propose that human resources management will become a mainstay in the strategic business of hospitality organizations in the 21 st century. To remain viable, hospitality organizations will need to create partnerships with employees, guests, and universities. It is proposed that these essential partner ships will incorporate six critical human resources management (HRM) domains: technology; power paradigms; training and development; compensation; em ployee relations; and family, society, and work balance. A survey of hospitality employees and leaders indicated they felt that all six domains would be important or very important to their jobs.

Key Words: Key Words: human resources management • 21 st century • strategic partnerships.

Journal of Hospitality & Tourism Research, Vol. 17, No. 1, 87-102 (1993)
DOI: 10.1177/109634809301700108
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