This Article Full Text (PDF) References Alert me when this article is cited Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Alert me to new issues of the journal Add to Saved Citations Download to citation manager Request Permissions Request Reprints Add to My Marked Citations Citing Articles Citing Articles via Google Scholar Google Scholar Articles by Dienhart, J. R. Articles by Gregoire, M. B. Search for Related Content Social Bookmarking                   What's this?

Job Satisfaction, Job Involvement, Job Security, and Customer Focus of Quick-Service Restaurant Employees

University of Maryland Eastern Shore

Mary B. Gregoire

University of Southern Mississippi

This study examined the relationships of customer focus and job satisfaction, job involvement, and job security for quick-service restaurant employees. Results indicated that job satisfaction, job involvement, and job security do tend to predict customer focus for restaurant employees, and, consequently, increasing job satis faction, job involvement, and job security may improve an employee's customer focus. Having a better understanding of employees and factors which affect their focus on the services they provide to others is critical for restaurant managers as they hire and train employees.

Key Words: Key Words: quick-service • job satisfaction • table service, job involvement • customer focus • job security.

CiteULike    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?