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Attentional and Interpersonal Characteristics of Restaurant General Managers in Comparison With Other Groups of Interest

Department of Organizational Studies University of San Francisco

David L. Whitney

Central Michigan University

To identify leadership qualities needed in hospitality management, the Test of Attentional & Interpersonal Style (TAIS) was administered to restaurant general managers (GMs). The TAIS has previously identified high performers among Olympic athletes, and business and sales professionals.

The GMs rated themselves above average in their ability to concentrate in a busy environment, to compete, and to interact socially. They compared favorably to top performers in sales and business and were much more impressive on almost all dimensions than college students generally. They were similar to but far more disciplined than hospitality students. Implications for selection and training are discussed.

Key Words: Key Words: Restaurant managers • attentional style • interpersonal style.

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