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Journal of Hospitality & Tourism Research
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The Hospitality Customer as Crime Victim: Recent Legal Research

Robert Alan Palmer

Center for Hospitality Management California State Polytechnic University

Courts are now forcing hospitality operators to assume greater responsibility for protecting guests from crime on their premises. The obligation to exercise reason able care for customer safety has been applied to hotels whose guests have been attacked by intruders, with courts giving close scrutiny to these hotels' security measures and how they compare to security policies in other hotels. Previous incidents of crime and location in a high-crime area are key factors in determining the extent of the hotelier's legal duty.

Key Words: Key Words: Hospitality Law • Crimes • Customer Safety.

Journal of Hospitality & Tourism Research, Vol. 13, No. 3, 225-229 (1989)
DOI: 10.1177/109634808901300322
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