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Journal of Hospitality & Tourism Research
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Employee Job Satisfaction Determinants Within a National Restaurant Company

Richard F. Tas

University of North Texas

J.B. Spalding

University of North Texas

Juliet M. Getty

University of North Texas

Nonmanagement employee turnover has long been a major concern to acade micians and business professionals. The general purpose of this study is to develop a more complete understanding of the employee turnover process for full-time and part-time employees by identifying job satisfaction determinants. The identification of specific job satisfaction determinants can be used to develop organizational strategies to control restaurant employee turnover and increase employee retention rates.

Key Words: Key Words: Job Satisfaction Determinants • Employee Turnover • Employee Retention.

Journal of Hospitality & Tourism Research, Vol. 13, No. 3, 129-136 (1989)
DOI: 10.1177/109634808901300313
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