Journal of Hospitality & Tourism Research

 

Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

Sign In to gain access to subscriptions and/or personal tools.
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via Google Scholar
Google Scholar
Right arrow Articles by Paulson, D. M.
Right arrow Articles by Cole, R. S.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati  
What's this?
Journal of Hospitality & Tourism Research, Vol. 13, No. 2, 31-44 (1989)
DOI: 10.1177/109634808901300205

Methods of Educating Cashiers in a Restaurant Teaching Laboratory

Don M. Paulson

Iowa State University

Lynne E. Baltzer

Iowa State University

Renae S. Cole

ARA Management Services McDonnell-Douglas, Inc. St. Louis, Missouri

The purpose of the study was to determine the effectiveness of three instruc tional methods: on-the-job training (OJT), programmed self-instruction (PSI), or simulation for training student restaurant and foodservice cashiers. Cognitive and psychomotor evaluations were used to determine effectiveness of instruction. Learning Style Inventory (LSI), Computer Anxiety Index (CAIN), and demographic analyses were also compared to investigate the relationship of these characteristics, to achievement, and instructional method. The research population consisted of 147 bachelor degree students enrolled in Quantity Food Production Management Experience, at Iowa State University, Ames, lowa. The study indicates the simulation method was the most favorable of these methods in cognitive and psychomotor achievement and improvement in computer anxiety. If given a choice, one method could not be recommended as completely superior to the other. It was recommended that the combination of OJT, PSI, and simulation methods would maximize the effectiveness of the instruction.

Key Words: Key Words: Cashiering • On-the-job training (OJT), Programmed Self-Instruction (PSI) • Simulation • Learning Style • Computer Anxiety.


Add to CiteULike CiteULike   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati    What's this?