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A Taxonomy of Academic Quality Indicators for U.S.-Based 4-Year Undergraduate Hospitality Management Programs

^* To whom correspondence should be addressed. E-mail: assante{at}suu.edu.

	Abstract

The purpose of the study was to classify quality indicators into unique construct groups. Seventy-two quality indicators were investigated as predictors of undergraduate hospitality management program excellence. A multidimensional approach was used on a sample of 277 stakeholders to answer relevant research questions. By cluster analysis of primary quality indicators for undergraduate hospitality management programs, three construct groups were identified: (a) students/alumni, industry support, faculty; (b) facilities, curriculum; and (c) research. Furthermore, results showed these groups to be unique in quality indicator characteristics. Implications for hospitality management program planning and assessment and suggestions for further research are discussed.

First published on October 21, 2009
Journal of Hospitality & Tourism Research 2009, doi:10.1177/1096348009349821


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