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An Empirical Test of the Satisfaction With and the Importance of Food Service Management Companies

Division of Hotel Restaurant and Institutional Management Virginia Polytechnic Institute and State University

Janice M. Rary

National Institutes of Health

Two hundred twenty-nine hospital food-service administrators were surveyed in order to determine the following: 1) the type of goods and services offerred to them by food-service contract management companies, 2) what goods and services are most important to food service administrators, and 3) to what degree are these administrators satisfied with what is provided by contract management companies.

Key Words: Key Words: hospital food service • contract management of food service.

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